Who to contact
Kangen Water Station’s contact is Teddy Teoh, also known as KJ Teoh, Enagic Independent Distributor. For questions about your information, message us on WhatsApp or call +60 16 807 7971.
Appointment selections
The appointment panel prepares a WhatsApp link using your selected service, arrangement, area, preferred time, ownership status, preferred conversation method and any system details or questions you enter. These fields are not submitted to a booking database by this panel. When you choose “Continue on WhatsApp”, the prepared text is included in the link sent to WhatsApp. A message is sent to our team only when you send it there.
Please do not enter diagnoses, medical records, identity-document numbers or other sensitive information in the appointment panel.
Contact enquiry form
The contact form prepares a WhatsApp message containing your name, selected topic, preferred conversation method, question and optional location or time. It does not submit an enquiry to a website database. Choosing “Continue on WhatsApp” opens the prepared message in WhatsApp; our team receives it when you send it there.
Deep-cleaning service requests
The deep-cleaning form prepares a WhatsApp message containing your name, phone number, machine model, preferred language, service address and postcode, requested date and time, and any notes. It does not submit these fields to a website booking database. Continuing to WhatsApp passes the prepared text to that provider; our team receives it only when you send the message. Provide only details needed to arrange the service. The required contact consent is for this request, not unrelated marketing.
When you contact us
We receive the information you choose to send, which may include your name, phone number, messages, preferred appointment time, location and service details. We use it to respond, arrange a visit or service and follow up on your request. A request is not consent to unrelated marketing.
If another host needs to be involved, we will discuss the arrangement and the contact details to be shared with you before making the introduction. Private home addresses should only be shared with the relevant people for an agreed visit.
Website operation and external services
The site’s hosting and security providers may process technical information such as IP addresses, browser details, access logs and security cookies to deliver and protect the website. WhatsApp, map services, Enagic Web System and other linked sites apply their own privacy notices when you open them. Their providers may process information outside Malaysia.
Some service pages embed YouTube videos using the youtube-nocookie.com domain. Loading the player or playing a video connects your browser to YouTube/Google and may share technical information such as your IP address, browser details and page context. The provider may use storage or cookies in accordance with its own policies; this mode does not mean that no data is processed. Map and social-sharing links open the selected external provider when you choose them.
Retention and your choices
Enquiry and service information is kept for the relevant communication, follow-up and applicable recordkeeping needs. You may contact us to request access, correction or deletion of information you provided, or to ask us to stop optional follow-up. Requests are handled subject to applicable legal and recordkeeping requirements.
Changes
We may update this notice as our services change. The date above identifies this version. Please contact us if you need clarification before sharing information.